Paulin Hospitality
Hotel Operations & Pre-Opening Consultant
15 years opening and operating luxury properties accross US, Mexico, The Bahamas and Ireland. Former Relais & Chateaux and Rosewood leader. I help Independent Hotels and Restaurants launch without chaos, fix standards before they hit reviews and build teams that stay.
Esteban Paulin
Hotel Operations specialist with 15 years accross Relais & Chateaux, Rosewood,and Forbes-standard venues. I help independent hotels and restaurants launch without chaos, fix service standards before they hit reviews and built teams that stay. I work On-site, with your people, until it works.
Ways we can work
I do not do general advice. I install systems. Every property is different but the failure patterns are the same. I have designed four specific engagements based on where you are in your lifecycle: opening, bleeding, hiring, or maintainingI take on a limited number of projects per quarter. Below are the four ways we can work together.
01.
pre opening bootcamp
You do not get a second chance to open. I build the service infrastructure before the first guest arrives
02.
standards Audit & fix
For existing hotels or businesses with failing scores, high turnover, or an inspection approaching.
04.
monthly retainer
For independent hotels and small groups without a corporate training department.
the programs
Every property is different, I operate in four modes: fixing what is broken before it kills your reputation, or building what does not exist yet so you open strong . All four engagements include on-site time, written systems, and remote follow up.
where i have worked
I have opened luxury properties from scratch, rebuilt underperforming outlets, and set the service standards that teams use years later.
01.
luxury hotels
Rosewood Bahamar, Four Seasons Beverly Wilshire, Cashel Palace Hotel, Cliff House Hotel, Fairmont Grand del Mar, Addison Restaurant, Cut by Wolfgang Puck
02.
independent & openings
The Grand del Mar, Laurel Hardware/Ysabel, Pletora Bistronomie, Rosewood Bahamar
03.
the numbers
4 properties opened from scratch, 150+ staff trained in single rollout, 20% revenue increase, 10% labor cost reduction
contact
ready to open without chaos-or fix what is already slipping?Every week you wait, your team rehearses bad habits. I work with a small number of properties each quarter to ensure the work actually gets done, not just documented.Please send your details and I will respond within 24 hours
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